FAQ's
Shipping
Do You Offer Free Shipping?
Enjoy FREE Shipping on us! All order over $50 will receive the FREE standard shipping.
Free delivery roughly takes about 7 - 14+ business days.
How Much Does Shipping Cost?
All order over $50 will receive the FREE standard shipping.
Orders under $50: Domestic: $12 International: $15
When Will I Get My Order?
We endeavour to ship your order within 24-48hrs. Your order should arrive in 7-14 business days.
Order tracking is available on all orders.
Returns
14-Day Money Back Guarantee
For your security and reassurance that you will love our products Quantum HQ offers 14 day money back guarantee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
All returns due to change of mind will be liable for return shipping costs.
General
Can I Sign Up to Your Newsletter?
Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.
Can I Get in Touch with a Real Person?
Of course. Click the Contact Us button in our main menu to reach out to us at anytime.
We look forward to hearing from you.
If an Item is Out of Stock, is it Gone Forever?
Short answer is no :) - It just means that we have temporarily sold out of that item, and we will have new stock available soon.
You can contact us to find out when it will be available again. Otherwise, you can also subscribe to our mailing list to keep up to date with our new arrivals and back in stock items.
How Do I Apply a Discount Code?
Simply go to your Shopping Bag, click "Check Out" . Underneath your items you will see a box "Discount Code".
Enter your code in the box. Once you click “Apply”, the offer will be applied to your order.